Cooper Hotels

Our Mission and Values

The Mission of Cooper Hotels: To excel as a hotel company and as a business for the benefit of those we serve...guests, employees and property owners.  Fundamental to success in our mission are these values:

  • People
    They are our most important asset. Their involvement, teamwork and commitment set the Cooper Hotels apart from the competition.
  • Product
    Programs, services, and facilities are designed and operated with superior quality, to achieve our goal of satisfying the needs and desires of our guests.
  • Profits
    They measure our success, telling how well and how efficiently we serve. Profits are required to prosper and grow.

And those values demand guiding principles:

  • Quality Comes First
    The quality of our product and service creates guest satisfaction, our number one priority.
  • Value
    Our guests demand a quality product at a fair price.
  • Continuous Improvement
    We will not rest on past accomplishments but will continue to strive for innovation and improvement in products and services, increased efficiency and increased profitability.
  • Integrity
    We are committed to high standards of fairness and integrity.  We will never compromise our code of conduct.
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